Energy guides for clearer bills
Plain-English guides to household energy bills, tariffs, consumer rights and ways to save.
Subscribe to the RSS feedEnergy Direct Debit and credit balance: what to check
Learn why a household energy Direct Debit may differ from monthly use and how to check a credit balance or request a refund.
Read guide →An unexpectedly old energy bill: what to do
How to check a late energy bill, understand the qualified 12-month back-billing protection and raise a complaint.
Read guide →Energy price cap from 1 October 2026: what it means for your bill
The price cap rises 4% on 1 October 2026 and VAT comes off electricity. The new rates, what they mean for a typical bill and what to check.
Read guide →Energy sales pressure: how to pause and check
Steps to take if an energy caller or doorstep seller pressures you to switch, share account details or make a quick decision.
Read guide →Fixed or variable energy tariff: how to compare
Understand fixed and standard variable energy tariffs, the price cap, exit fees and how to compare the whole cost.
Read guide →Practical ways to use less energy at home
Low-cost household habits that can reduce wasted energy, with advice to check safety and understand what suits your home.
Read guide →Switching energy supplier: a household checklist
A practical checklist for comparing household energy deals, confirming switch details and keeping track of final bills.
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